Shipping Policy

Last updated: November 3, 2026

This policy covers physical orders placed at eprowl.com for hobby boxes, trading cards and collectibles.

Shipping Cost

Enjoy Free Standard Shipping on all orders. We currently ship to supported United States addresses. Enter your address at checkout to confirm delivery availability. Taxes, where applicable, are shown before payment.

Delivery Details

Handling Time: 1 business day (Mon–Fri)
Transit Time: 1–3 business days (Mon–Fri)
Order Cut-off Time: 11:00 PM EST (GMT−5)

Orders placed after the cut-off, on weekends or on public holidays begin processing on the next business day. Business days are Monday–Friday, excluding public holidays.

Delivery times are estimates, not guarantees. Weather, carrier disruptions and address issues may affect arrival dates. Any product-specific preorder, release date or extended fulfillment period will be stated on the product page before purchase.

Multiple Addresses

We do not support multiple shipping addresses in a single order. For multiple destinations, please place separate orders.

Shipment updates

When shipment information is available, we send an update to the email address supplied at checkout. Visit Track Your Order using your order number and checkout email. A label can be created before the carrier receives the package; allow up to 48 hours for the first tracking event.

Addresses and separate shipments

Check your shipping details before submitting an order. Contact us promptly to request a correction; changes cannot be guaranteed once fulfillment begins. If an order ships in multiple parcels, we provide available tracking details for each parcel without adding standard shipping charges.

Late, missing or damaged deliveries

Contact us if delivery is overdue, tracking stops progressing or a parcel is marked delivered but cannot be located. Check the delivery area and household members, then provide your order number so we can investigate with the carrier. Keep damaged packaging and photograph any damage where possible. We will work with you on an appropriate replacement or refund for confirmed loss, damage or an incorrect delivery; carrier investigations do not remove your applicable consumer rights.

Shipping delays and cancellations

If we cannot ship within a promised period, we will notify you and offer a revised shipment date and the option to cancel for a refund. Where required, we obtain your consent to wait; otherwise we cancel and refund unshipped merchandise. We do not substitute a different item without your agreement.

See our Refund and Returns Policy for return eligibility.