Refund and Returns Policy

Last updated: November 3, 2026

Eprowl accepts return requests for eligible purchases within 90 calendar days after delivery. This policy applies to physical items bought directly from eprowl.com.

Eligible change-of-mind returns

Items must be unused, complete and in the same condition supplied, with original packaging, included accessories and proof of purchase. For sealed trading-card products, all manufacturer seals, shrink wrap, packs and security closures must remain intact. Graded items must remain in their original, untampered holders.

Opened trading-card products

Opened packs, booster boxes, hobby boxes, tins or collector sets are not eligible for change-of-mind returns. Opening reveals randomized contents and changes the product’s resale condition. A disappointing pull, duplicate card or change in market value is not a product defect. These conditions do not exclude claims for defective, counterfeit, incorrect or materially misdescribed merchandise, or rights that cannot legally be limited.

How to start a return

Contact us through our contact form or by phone within the 90-day window. Include your order number, the item and the reason. For a problem with the item, provide photographs if reasonably available.
We will review the request and provide return authorization, the correct destination and packaging instructions. Do not send merchandise to our contact address without instructions.
Package the item securely and retain proof of shipment. A trackable service is recommended.

Returns are handled by mail; walk-in and drop-off returns are not offered unless we arrange them with you in writing.

Return postage and fees

Eprowl covers reasonable return postage for damaged, defective, incorrect or materially misdescribed goods. For an approved change-of-mind return, the customer pays return postage. No restocking fee applies to returns meeting this policy.

Damaged, defective or incorrect items

Contact us promptly so we can investigate and arrange a suitable remedy. Keep the merchandise and packaging until we advise you. Depending on the issue, a return may be required with postage covered by us. We will not require disposal or promise that every damaged item can be kept. A replacement depends on availability; if unavailable, an appropriate refund will be offered.

Inspection and refunds

Processing times: inspect returns within 3 business days of receipt and submit approved refunds within 7 business days after approval. Refunds go to the original payment method. Your bank or payment provider may take additional time to post the credit. We notify you of approval or explain any rejection. Refunds reflect the amount actually paid, including applicable refunded-item taxes; free original standard shipping produces no shipping deduction.

Exchanges and cancellations

Contact us to discuss an exchange; stock and price differences apply. Request cancellation as soon as possible. We can cancel unfulfilled orders where fulfillment has not progressed too far. Shipped orders follow the return process. Preorder-specific terms must be shown before purchase.

This policy does not restrict remedies available under applicable law.